Verificient Technologies - Date posted: 28 Feb 2019
Job Description What you'll do: Interact with users through a series of actions and answer all queries, resolve issues via various communication channels (chat, telephone or email). Maintain and update fact sheets and other information about the application. Support the roll-out of new application features. Log all incidents and service requests reported to the helpdesk. Troubleshoot systems, network problems, diagnosing and solving software issues at users end. Escalate problems that cannot be fixed at in tier one support and updating users on the status of problems. Document and prioritize help desk tickets, emails, calls and respond in a timely manner as per SLAs. Perform market research, documentation, and analysis of data provided. Preference will be given to candidates with training, experience, and previous helpdesk or call center experience. And Candidates with up to date knowledge in working in and around Windows and MAC environments. Perform other tasks related to the position, as assigned. What you'll learn: Work With Diverse Populations In Cross-Cultural Or Multicultural Settings. Master the operation and application of new technology. Will help you prove yourself in the real-world and know more about yourself. Interaction with the customers from different horizons. Work with some very experienced software entrepreneurs in technology...
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Thursday, 28 February 2019
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