Graficali - Date posted: 27 Feb 2019
Responding to inquiries of all the customers in the most efficient manner Regular updates and follow up with clients. Receive and record technical and/or application support calls from end users Record incident resolutions in the IT Help Desk tool. Support customer by providing the basic technical know how to provide initial assessment of urgency and business impact on all support calls. Escalate to appropriate supervisor when needed and monitor progress on critical priority tickets. Follow-up with supervisor to support teams for timely completion of tasks. Ability to work independently and in a team environment. Ensuring responses and resolutions to all the incidents and service requests and daily updates and reports Ability to communicate well with internal and external contacts. Fluency in English is a must/ Excellent English Communication Required Must be able to work any shift based on requirement....
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Wednesday, 27 February 2019
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