Customer Service Associate (Maharashtra)

Kotak Mahindra Life Insurance - Date posted: 10 Nov 2018
INBOUND Answering incoming calls, addressing the customer queries and complaints Follow up with respective teams for closure of complaints. Achieve set targets on various operational metrics like Revenue generation, leads and service quality. Managing irate customers and complaint calls OUTBOUND Speak with customers to pitch the online product Assist the customer to fill the form online and make the payment against the proposal. Make the customer understand about the various benefits available in the plan & check for the ideal cover. Understand customers requirement in case of any discrepancy take it up with internal team to resolve it Selling online plan on phone Preferences : Candidates residing in western line can only apply Candidate should be in the age of (20 to 26) Candidate should not have any educational Gaps Notice period required: 15 days to 1 month Work Time : Open to work in shifts from 8am to 10pm (ANY 9 HOURS)...

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