Olam Information Services Pvt Ltd Off-Campus Recruitment Drive

Olam Information Services Pvt Ltd Off-Campus Recruitment Drive

Olam Information Services Pvt Ltd Off-Campus Recruitment Drive

Eligibility :

BE/BTech (IT/ ECE) from 2016 batch.

Candidates with no standing arrears only should apply. 

Candidates should have consistent 60% and above from Class 10th and 12th std. 

Candidates with 65% and above in B.E/B.Tech only should apply 

Job Description :

Interfaces between business users and IT (both IT Infrastructure and IT Application Support) for resolving incidents. Good in creating Standard Operating Procedures (SOP).

Provides L1 and partial L2 support for all the reported incidents and Service requests and increase the first call resolution (FCR). 

Should have the basics of networking knowledge to troubleshoot if there are any network outages. Tracks and followup the incident and requests till closure to ensure they are all resolved within agreed SLAs. 

Escalates the incidents as appropriate after predetermined threshold points are reached for unresolved incidents. Keeps the end user informed at all times about the incident and service request status. 

Once the incident is resolved, Service desk closes the incident in agreement with applicable procedures and authorized End user’s agreement. 

Should have good knowledge on Windows 7 Operating system, Unified Communications platform (Email, Lync & VC(Video Conferencing Systems)/TP), should be able to understand how the Network components and server devices work. 

Salary : INR 2,00,000 

 Note : Candidates need to serve a Service Agreement for 2 years.

APPLY HERE